901-363-4636Reviews
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Very Professional from start to finish Shelby was very knowledgeable about the units prices/features and exuded top notch customer service. It was the best company hands down in Memphis that I have had to deal with. Kudos to Shelby! The Install guys were on time, nice and kept us updated on status and were very pleasant attitudes. They both were skilled and professional and answered any questions. Can't go wrong with this company!
I called Automatic yesterday for assistance with a water heater that stopped working. I explained that I had received a shocking estimate from another company and that I needed another opinion. She squeezed me into Kris' schedule for the same day. He arrived within two hours and gave me a reasonable estimate for replacement and I asked him do the job.
He and a coworker arrived this morning--on time--and completed the work (remove/replace water heater, remove/relocate flue to bring it up to code) in about 3 hours.**These guys were conscientious, respectful of the property, and very efficient. I cannot recall the last time I have been this satisfied with repairs or improvements. I am so satisfied that Kris and I have discussed another small project for which I'll be calling very soon.
Five stars is not enough.
Tech, August Holdridge, showed up on time to do regular maintenance service. He was very friendly and courteous. He informed me what the maintenance entailed and went straight to work. When finished, he let me know that my unit was working well within specs. Great experience.
They have performed several task at my home including dropping/installing two natural gas lines for my appliances, HVAC annual services, replacing an A/C and furnace unit, and replacing a hot water heater. The technicians are ALWAYS polite, friendly, professional, and knowledgeable. When it came time to replace the A/C furnace unit, there were no hard sales, they spoke fact, presented options, and allowed me time to research before making a decision. I have referred co-workers who have also used their services.
Awesome customer service and Great Work!! Jared was very professional and explained everything throughly. He took the extra steps to sweep and clean the inside of my house where he had worked to ensure everyone's safety! I am a new life-long customer!
The team at Automatic is great - they provide a quick Response, they are professional, Knowledgeable, and took virus precautions to keep everyone safe.
I just want to first say thank you to the whole staff at Automatic! The service from my initial phone call to Automatic to the installation of my new furnace and air conditioning unit was top notch professional! Everyone that I dealt with was very personable and professional and made me truly feel that I was the most important customer they had! That also includes the owner of the company who was nice enough to call me to check to make sure I was comfortable with everything going on with the install! That said, I will be recommending Automatic to anyone that crosses my path in need of their services as I was lucky enough for a close friend and his wonderful family to recommend them to me! Money well spent.
Sincerely,
Thomas
Automatic Air Conditioning and Heating Company.
This review is about Jarred L *** our service technician.
Jarred arrived early, was very courteous and knowledgeable.
He did a great job! We are so pleased with the customer service we received from him today. He did the work that we asked him to do not knowing the mess we had created before he arrived. This company should be very proud to have a hard worker like Jarred on their staff.
His attitude was very pleasant from the time he arrived and it was noticeable. He sold us on himself and the company he represented today.
My husband was like WOW!!
When we buy a new air conditioner we will definately call this company first.
All I can say is what a great job!!
Jarred made my day :)
Technician AUGUST was my serviceman on recent maintenance call.. He was Very (VERY) professional, and worked in a timely fashion. He kept me up to speed on everything happening with my system, which, fortunately, had no issues. We talked a little about filters and the fact that I need to be more diligent. Great visit from serviceman (and a company) I have trusted to maintain my system for 10 years.