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Dear Mr. Mullins:
I would like to take this opportunity to thank you for your prompt assistance in replacing the HVAC system in my 50-year-old residence. The A/C unit 'died' at the end of August and the heating unit 'died' on November 30th in one of the coldest weeks this year. At age 82, I wasn't sure how I would be able to afford a replacement. I contacted Cameron (I am a friend of his mother-in-law) and he immediately began to work on the problem. Two young men showed up promptly with all the equipment and worked steadily all day to ensure I would have heat that evening. Cameron also stopped by to check on the progress.
I have owned this home since 1984 and had many service people in and out over the years. The polite efficiency of your employees is far and above any I have ever experienced. I will definitely recommend your company to others and will give you a call if any other problems develop at my home. Again, thank you for your thoughtful and generous assistance.
Kris Ashby and his team exceeded our expectations for satisfying our needs. They wait above and beyond to make sure we were satisfied, and communicate exceptionally well through the process.
My name is Byron. I have a maintenance agreement with Automatic. Cameron came out today to check our furnace. He was very professional, courteous, and personable. These folks do customer service right!
One of the co-owners, Rhonda Mullins, reached out personally just minutes after I left a message to have their office staff set up a time for a tech to come look at my heating unit. They were willing to work with me for the last appointment of the day so that I did not miss much work and I received a text when the tech, Blayze, was on his way to my home. Within 15 minutes, Blayze found the problem was just a simple sensor issue and had my heating unit working again within just a few minutes. Sam, the other co-owner reached out after the issue was resolved as well. Thank you, Sam, Rhonda and Blayze for your quick and courteous response time and excellent service!!!
I don't think I can explain how important it is to have a team on your side like It's Automatic. They have fixed and replaced my AC unit, cleaned service my fireplace, and saved my mother's plumbing. We had other quotes and spoke with other companies. Not only did I save thousands but I had service that was outstanding! Get a quote from someone and then call them, seriously you won't believe it. People just don't care like they do. It's a bunch or real life guys who make things right that are broken and I couldn't be happier. Thank you guys for all you do for me and everyone I have ever sent your way. They have all thanked me too.