Reviews
James came out and did a great job checking and recharging my system. Very professional and very personable. This is my second interaction with this company and I will be continuing to call them in the future!
Chase is an extremely knowledgeable, conscientious and personable technician. All my previous experience with Automatic has been great.
Technician was early, professional, expeditious and courteous. Great job!
I'm the maintenance coordinator with Meridian Property Management and having Automatic as one of our most used vendors has been a pleasure. Quick response time, thorough work, and always willing to go above and beyond to help have our residents taken care of. 10/10 recommend.
Chase W was awesome. Quick and efficient. Gave me information to keep my system running well.
Fantastic company. They went above and beyond to make sure my plumbing issue got handled that day. ******************* was the individual I dealt with - very friendly, very knowledgeable. I will be using them for the next plumbing issue that arises.
A coworker recommended Automatic when I knew I had at least 1 ruptured pipe after our big freeze in Dec. 2022. Here's how it went from start to finish:
• I filled out their online "Get a Call Back" form and got a confirmation email.
• Kim called, made sure she understood all the info, got me on the schedule for the next day, and let me know I'd get a text when they were on their way. They also sent an email confirming the app't.
• 30 min into my 2-hr window, I got a text giving me the lead plumber's name and letting me know he was on his way.
• When Dustin arrived, he greeted me by name, checked again to make sure he had all the info about the known issue, and gave me a rundown of how they'd proceed.
• At each stage of the process, Dustin let me know what they'd found, what my options were, and what the approx cost would be for each. (He also showed me phone pics of what they were seeing so I didn't need to be a 3rd body in a space built for 1.)
• When everything was taken care of, he walked me again through each repaired item, showed me the work, and—because I'd asked—gave me a heads-up on other items I might want to take care of soon.
• He took payment via app, and I rcvd the itemized invoice immediately.
Note: Accessing this house's crawlspace is NOT a fun thing, and spending a bunch of time in it is, uh, also not a fun thing. For most of this job's 3.5 hrs, 2 guys worked together in that cramped space. A lot of people would've looked at the situation and simply declined to take it on.
Even if this had been a routine job, things couldn't have gone any better from the customer side. Much of the city had been without running water for several days because of water main breaks, and I'm sure nobody at Automatic had a holiday—but they were all super polite and took incredible care with their work. Cannot recommend highly enough.
Dustin and Nick were timely and professional! They quickly assessed the problem and got to work on it. Dustin took the time to explain everything in detail and even communicated with my Husband on Facetime. I'd never heard of this company before now but will refer them to others.
Jared Lott was very knowledgeable and courteous! He explained the process and gave us viable options on how to proceed with our project. I love his honesty and I'm certainly plaining on using him again on a future project...
